Warranty Claims

Each new product sold by Adrenaline is covered by the original manufacturer’s warranty.

The manufacturer makes all warranty decisions but Adrenaline can help play the middleman between you and the manufacturer. Please check the manufacturer’s website for information regarding their specific warranty policy.

If the warranty is not specified on the manufacturer’s website or if you’re unsure your issue is covered, please Contact Us so we can help. 

Warranty Submission Options

For Manufacturers That Handle Claims Directly

Some manufacturers will handle warranty claims directly with you, eliminating the extra step of having to go through adrenaline.

Step 1. Consult the manufacturer’s website to determine if the damage is covered by their warranty. Here are a few things that are NOT covered by warranty:  

• Normal wear resulting from standard usage that occurs over time.
• Damage resulting from contact with objects.
• Damage to product resulting from improper care or unnecessary roughness.
• Parts, hardware, accessories that were lost or have gone missing AFTER receiving your shipment.

Step 2.  If you have any questions, don’t hesitate to Contact Us. 

Step 3. We will contact you with further instructions as next steps vary by manufacturer. Please be patient as warranty issues can take a considerable amount of time to resolve as sometimes manufacturers are slow to respond to our outreach. 

Warranty Policy Details

Shipping expense to send the product back to Adrenaline or directly to the manufacturer for approval is the sole responsibility of the customer. If the warranty request is approved, we will cover the shipping expense (if within the United States) of sending the new or repaired product. 

Any outside expenses that stem from a warranty situation (lift tickets, rental fees, mounting cost, part installs) aren’t covered by adrenaline or the manufacturer.